Here you will find answers to questions about parking. Whether you are the owner of a parking space or a motorist - we will be happy to help you.
We are a company from Munich and a specialist for digital parking management. We optimize commercial parking spaces with our technology. We analyze parking space utilization and detect, among other things, actual parking violations.
By entering the parking lot managed by us, a parking space usage contract is concluded between the driver of the motor vehicle and ParkDepot GmbH. We are an external company and our authorization is given by the permission of the parking lot operator and the signage on site.
To verify receipt of payment, please send us your request with the file number via our ticket platform. Our accounting department will check your request immediately and contact you. If you have not transferred the total amount requested, you will also receive a reminder and then we will ask you to transfer the remaining amount.
To verify receipt of payment, please send us your request with the file number via our ticket platform. Our accounting department will check your request immediately and contact you. If you have not transferred the total amount requested, you will also receive a reminder and then we will ask you to transfer the remaining amount.
To verify receipt of payment, please send us your request with the file number via our ticket platform. Our accounting department will check your request immediately and contact you. If you have not transferred the total amount requested, you will also receive a reminder and then we will ask you to transfer the remaining amount.
To verify receipt of payment, please send us your request with the file number via our ticket platform. Our accounting department will check your request immediately and contact you. If you have not transferred the total amount requested, you will also receive a reminder and then we will ask you to transfer the remaining amount.
To verify receipt of payment, please send us your request with the file number via our ticket platform. Our accounting department will check your request immediately and contact you. If you have not transferred the total amount requested, you will also receive a reminder and then we will ask you to transfer the remaining amount.
To verify receipt of payment, please send us your request with the file number via our ticket platform. Our accounting department will check your request immediately and contact you. If you have not transferred the total amount requested, you will also receive a reminder and then we will ask you to transfer the remaining amount.
To verify receipt of payment, please send us your request with the file number via our ticket platform. Our accounting department will check your request immediately and contact you. If you have not transferred the total amount requested, you will also receive a reminder and then we will ask you to transfer the remaining amount.
To verify receipt of payment, please send us your request with the file number via our ticket platform. Our accounting department will check your request immediately and contact you. If you have not transferred the total amount requested, you will also receive a reminder and then we will ask you to transfer the remaining amount.
To verify receipt of payment, please send us your request with the file number via our ticket platform. Our accounting department will check your request immediately and contact you. If you have not transferred the total amount requested, you will also receive a reminder and then we will ask you to transfer the remaining amount.
The police are allowed to query data of parking violations in the public area, but not on private property. For this purpose, we have been commissioned by our client and are thus authorized to query the data of parking area users in the event of a parking violation on private property at the Federal Motor Transport Authority. There is no legal regulation concerning the amount of an appropriate contractual penalty in case of exceeding the maximum parking time that can be approved in private legal transactions. The amount of the contractual penalty can be found in the general terms and conditions on site.
As the owner of the vehicle, you have the secondary burden of proof as to who specifically came into consideration as the user in your place on the day in question. If you would like to provide us with other driver data, please do so via our ticket platform. There you can enter which driver (name and address) was responsible for the parking violation on that day. In this context, we draw your attention to the observance of your procedural duty of truth. We will forward the parking violation to the driver.
You have sold your vehicle? Please log in to our ticket platform and then fill out our contact form. Tell us the first and last name, the street including house number and the postal code including city of the new owner. We will contact you immediately and, after checking the facts, forward the parking violation to the new holder. In principle, however, you bear the risk if the buyer commits parking violations with the vehicle still registered to you.
We will be happy to accommodate you and extend the payment deadline, please send a message via our ticket platform with your file number for this purpose.
For further consideration of your concern, please send us a message via our ticket platform with the file number in the subject line as well as written proof of your breakdown showing the location, date and exact time.
We will be happy to send you a proof, just send us a message with the file number via our ticket platform
Our parking management is based on a digital recording of the license plate number at entry and exit, thus neither the display of a parking disc nor the deployment of inspectors is necessary.
Unfortunately, our system cannot record documents stored in the windshield. However, it is of particular concern to us that customers with a severe disability and their relatives can also do their shopping, for example, without time pressure. For this reason, we grant an additional goodwill period if the maximum parking time is exceeded. You can check how much this is and the possibility of checking your case for goodwill via our ticket platform.
The parking spaces of our clients are equipped with license plate scanners, which photographically record the license plate number of the respective vehicle both when entering and leaving the parking space. This automatically determines the exact parking time of the vehicle, so that neither the display of a parking disc nor the deployment of inspectors is necessary.
Near the driveway, conditions vary from location to location. Our license plate scanners have a range of up to 100 m and can detect a width of about 12 m. Whether facade, roof, lamp post - we can do it all.
There are signs with the terms and conditions and signs indicating that this is a customer parking lot with the corresponding maximum parking time. The signs are large and clearly visible at the entrances and in the parking area. Car owners agree to the terms and conditions by driving into the parking lot.
Our system is based on the principles of the GDPR and the nationally applicable provisions of data protection law. It is regularly audited and certified by DEKRA with regard to implementation and compliance with data protection requirements. Personal data can be stored until the purpose for which it was collected has been fulfilled, which is why the license plates of parking transactions that comply with the rules are automatically deleted immediately after evaluation (within 48 hours at the most). However, if there is a violation of the terms and conditions of the contract and setting, the data will be stored by us until the matter is resolved.
The technology we use is not video surveillance, but merely license plate recognition based on video technology. Only still images of incoming and outgoing license plates are displayed and collected, processed and stored in accordance with applicable data protection law.
It is impossible to avoid the possibility that people located on the private area will enter the license plate scanning area. Our scanners use the preset blurry filter to ensure that any image of a person cannot be detected from the outset. When license plate scanners are used on private property, it is sufficient for the data protection requirements that parts of the vehicle that are not required are automatically unrecognizable. We fully comply with this circumstance.
Unfortunately not, because our camera system is not a video surveillance in the conventional sense, but only a still image of the license plate incl. front or rear part of the vehicle (incl. time stamp) is made, which is immediately deleted when the maximum parking time is observed. Apart from the entry and exit of the vehicles, our system does not record any incidents in the respective parking lot. Therefore, we cannot help you with information on possible accidents or the like.
Additional sales potential outside the actual core business, additional sales in the core business, as parking space tenants are also very likely to make purchases in the store if the vehicle is already there, and in addition stores have no coordination effort - we take over marketing measures and also provide customer support.
Via our website rent.park-depot.de you can book your parking quite flexibly. There you have the individual option of booking a parking space on an hourly, daily, and monthly basis. The payment is cashless also on the website. Please note that we cannot offer parking space rental at every location. On our website you will find the current offer.
Please contact our client (e.g. the supermarket where you worked) so that they can deal with your case directly. To check the current status of your case, please log in to our ticket platform . If the status is "cancelled", then you can consider the case as closed. If your case is still "open", please contact our client again.
Unfortunately, you have not complied with the regulations posted on site (sending in a charge slip within 24 hours to elektro@park-depot.de or adhering to the maximum parking time) and have therefore received a penalty. To have your request checked for a possible goodwill, send us a proof via our ticket platform.
